Support
We are a small team. You get a real person who knows the product — not a triage queue. Here is how to reach us and what to expect.
Contact channels
Primary channel for product questions, bug reports, and onboarding help. support@folioai.ca · First response within 1 business day, 4 hours on Professional and above.
In-app help
From any page in the dashboard, attach a screenshot and the affected document or review item — context routes the ticket to the right engineer faster.
Phone (Business & Enterprise)
1-866-FOLIO-AI · Direct line to a human during business hours (9–5 ET). For urgent production issues outside hours, use the emergency escalation in the customer portal.
Security
security@folioai.ca · Vulnerability reports and incident response. Acknowledged within 1 business day; remediation plan within 5.
Self-serve
API reference
Full REST API for documents, extractions, review, assets, and QuickBooks sync.
API docs →System status
Live operational status and incident history. Subscribe for incident alerts.
Status page →Production incident?
If you are experiencing an active production issue (data loss, sync failure across multiple clients, login outage), reach us at incidents@folioai.ca with the subject line P0 / production. Business and Enterprise customers should also call the support line.